Menacing associate and unprofessional managers at Home Depot
Published at : November 09, 2021
I denounce unprofessional, threatening, and discriminating behavior by a Home Depot associate and two managers.
I visited the Springfield, VA store on Saturday, November 6, at around 6:30 PM looking for an 8'x4' foam board. I found it in aisle 23 where I asked an associate if it could be cut in half to take it in my car. He, in turn, asked an associate called Enzo who told me "No, bro, we don't cut foam board." I felt the "bro" was unprofessional and I let him know that. I also told Enzo that another associate had told me in the morning that the foam board could be cut and asked him to speak with a manager. After several inquiries with other associates I could get to Jimmy, one of the managers. I told him that Enzo was unprofessional and that I wanted the foam board cut in half. He told me Enzo had already spoken with him and told him that I wanted the foam board cut in little cubes. Not only he accepted that ridiculous explanation, but he also excused Enzo saying that it could have been a "language barrier." That was completely unnecessary and I felt discriminated by that manager. Jimmy sent another associate to help me whose name is Ryan. We went to aisle 23 again to cut the foam board and Ryan went to find a measuring tape. On his way back, Enzo followed him and met us again. I told him that he was unprofessional and a liar for telling Jimmy that I wanted the foam board cut in little cubes. Enzo replied to me that I was the unprofessional and walked towards me in a menacing stance. He did that several times . He asked Ryan for his cell phone to call what I assume was the managers. We started walking to the cashiers and Enzo walked in front of us while two managers (Jimmy was one of them and the other was a woman) approached us from the front. Enzo started talking to them while I recorded the situation. The woman was adamant from the beginning telling me to stop recording. I said no and described what happened at the time of expressing my deep surprise and disappointment with the employee and the manager (Jimmy). My wife was with me all the time and she was terrified of what Enzo could do. She felt vulnerable seeing that all employees sided with the bad employee. I have everything on video and have posted it on YouTube.
I demand that employees and managers be trained to be respectful to people of all races, that language may not be considered a "barrier" with customers, and that managers don't intend to blame the customers for the employees' lack of professionalism.
I visited the Springfield, VA store on Saturday, November 6, at around 6:30 PM looking for an 8'x4' foam board. I found it in aisle 23 where I asked an associate if it could be cut in half to take it in my car. He, in turn, asked an associate called Enzo who told me "No, bro, we don't cut foam board." I felt the "bro" was unprofessional and I let him know that. I also told Enzo that another associate had told me in the morning that the foam board could be cut and asked him to speak with a manager. After several inquiries with other associates I could get to Jimmy, one of the managers. I told him that Enzo was unprofessional and that I wanted the foam board cut in half. He told me Enzo had already spoken with him and told him that I wanted the foam board cut in little cubes. Not only he accepted that ridiculous explanation, but he also excused Enzo saying that it could have been a "language barrier." That was completely unnecessary and I felt discriminated by that manager. Jimmy sent another associate to help me whose name is Ryan. We went to aisle 23 again to cut the foam board and Ryan went to find a measuring tape. On his way back, Enzo followed him and met us again. I told him that he was unprofessional and a liar for telling Jimmy that I wanted the foam board cut in little cubes. Enzo replied to me that I was the unprofessional and walked towards me in a menacing stance. He did that several times . He asked Ryan for his cell phone to call what I assume was the managers. We started walking to the cashiers and Enzo walked in front of us while two managers (Jimmy was one of them and the other was a woman) approached us from the front. Enzo started talking to them while I recorded the situation. The woman was adamant from the beginning telling me to stop recording. I said no and described what happened at the time of expressing my deep surprise and disappointment with the employee and the manager (Jimmy). My wife was with me all the time and she was terrified of what Enzo could do. She felt vulnerable seeing that all employees sided with the bad employee. I have everything on video and have posted it on YouTube.
I demand that employees and managers be trained to be respectful to people of all races, that language may not be considered a "barrier" with customers, and that managers don't intend to blame the customers for the employees' lack of professionalism.
Menacingassociateunprofessional